مطلوب مستشار مركز الاتصال للمستهلكين لدى Vodafone في الدوحة Consumer Contact Centre Advisor About the job Job Description Key accountabilities and decision ownership: Customer Focus Provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
Own and manage the customer relationship: resolving queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets.
Delivering awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues. Ensure service level agreements are met and maintained.
Use the job tools (telephone and computer) effectively and accurately. Proactively play role in improvement of processes and procedures. Teamwork, Communication, Resilience Work as part of a team to ensure always offering an awesome customer experience.Interacts with customers and colleagues in an effective manner.
Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions. Makes systematic and rational judgments based on information and relevant assumptions.
Perform any additional project, task or activities assigned/delegated by the Line Manager. Qualifications Education & Experience: High school Diploma or Equivalent
Expertise in MS office (Microsoft Excel and PowerPoint)- desirable
1-3 years of relevant experience working in a client relationship profile or a track record of managing client services, preferably in telecommunication sector.
Fluency in Arabic and English with in-depth understanding of interpersonal skills and an ability to build rapport with customers.
Computer literacy, Windows Operating Systems, and internet applications. تابع للوظائف على لمشاهدة جميع الوظائف الشاغرة على ثريدز اضغط شارك أصدقائك الخبر