I. Administrative support
-Meeting and greeting the clients.
-Allocating/assigning technicians to the clients to maintain the optimal workload between technicians.
-Timely replying to calls, messages on WhatsApp, Instagram, and Facebook on different subjects.
-Scheduling, rescheduling/adjusting the bookings in booking software.
-Adjusting online bookings to avoid double bookings.
Schedule optimization
-Performing general assistance to the clients, such as explaining the treatments, providing the prices and general information.
-Confirming the bookings as per Company guidelines
Recording cash flows (daily spent and sales)
II QC.
-Monitoring technician’s work quality and time management.
-Daily cleaning Technicians’ workspace, and tools hygiene management.
III Supply management.
Checking the supplies of disposables, retail items together with the technicians and preparing POs.
Household supply management
IV. Client relationships
-Communication with the clients during their visit.
-Offering coffee/tea and handling other requests.
-Follow-up calls, messages as per the Company guidelines.
-Complaints management as per the Company guidelines.
V. Sales support
-Executing and recording sales transactions.
-Upselling – offering clients other services, retail items, packages, informing them about ongoing promotions.
-Reminding clients about the referral, loyalty program, and warranty.
-Cold calling to the leads.
-Info calls and messages to the existing clients (ongoing promotions, new services, changes in the work schedule, upcoming events).
IVI. Content creation
-Taking pictures and videos as per content plan and manager’s requests.
Schedule - 2/29:30 am to 10:30 pm
Job Type: Full-time 2 years limited contract.
Salary: 6000 + % retail + bonuses
Contact thru: +971528818712