Customer Service Representative & Social Media ModeratornnJob SummarynnWe are looking for a proactive and detail-oriented Customer Service Representative & Social Media Moderator to handle customer communication across multiple platforms and ensure an excellent customer experience. nThe role focuses on customer inquiries, order confirmations, exchanges & returns, and close coordination with internal teams to reduce cancellations and unnecessary returns. nnKey ResponsibilitiesnnRespond promptly and professionally to customer inquiries across:nnInstagramnnTikToknnEmailnnModerate social media messages and comments to maintain a positive brand image. nnConduct order confirmation calls to verify customer details and order accuracy. nnFollow up on canceled orders to identify issues (shipping updates, customer concerns, etc. ). nnMonitor and manage order statuses through shipping company dashboards:nnAwaiting action ordersnnDelivery issuesnnReturn preventionnnManage exchanges and returns through the company’s backend system. nnUpdate and manage orders using Shopify. nnCoordinate with operations and logistics teams to resolve order-related issues. nnWork proactively to reduce returns, cancellations, and delivery failures while maintaining high customer satisfaction. nnRequired Skills & QualificationsnnPrevious experience in customer service (e-commerce is a plus)nnStrong written and verbal communication skillsnnProfessional and empathetic customer handlingnnExperience with ShopifynnFamiliarity with shipping company dashboardsnnStrong attention to detail and problem-solving skillsnnAbility to multitask across multiple platformsnnTeam player with strong coordination skillsnnWhat We OffernnDynamic and fast-paced work environmentnnGrowth and learning opportunitiesnnCompetitive compensation based on experiencenn For inquiries & applications:n[ ]#(+20 1055744644)