As a member of our customer service team, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. Your friendly demeanor, strong communication skills, and ability to problem-solve will be essential in delivering exceptional service and maintaining customer satisfaction.
Responsibilities:
Greet customers warmly and assist them with their inquiries, both in person, over the phone, and via email or chat.
Provide product information, pricing, and assistance with purchasing decisions.
Handle customer complaints and concerns with professionalism and empathy, striving to resolve issues to the customer's satisfaction.
Process orders, returns, and exchanges accurately and efficiently.
Maintain knowledge of company policies, procedures, and products to effectively assist customers.
Requirements:
Previous experience in customer service or a related field preferred.
Excellent communication skills, both verbal and written.
Submit Cv This Number: @971522109577