We are seeking an ambitious and motivated professional to join our Front Office team, supporting daily reception operations and ensuring an exceptional guest experience. nn*Key Responsibilities:*n- Operations Management: Supervise front desk staff, conciergebell services, and key control to ensure smooth check-in and check-out processes. n- Service Quality: Ensure high guest satisfaction by delivering service that exceeds expectations and handling complaints promptly. n- Financial Performance: Support achieving department financial targets, maximize revenue through occupancy control and credit policies. n- Team Leadership: Train and develop staff, maintain clear communication of goals, and monitor performance. nn*Requirements & Qualifications:* n- *Previous experience in Chain City Hotels is a must*n- *Strong knowledge of OPERA ( ACT ) is a must*. n- *Minimum 2 years of experience in the same position*n- High School diploma (or equivalent) . nn*Core Skills*:nProficiency in computer systems and hotel management software. nStrong leadership, communication, and problem-solving skills under pressure. nGood understanding of brand standards and procedures. nn*Please contact us via WhatsApp only [ ]#(01015592220)*