(Bellman,Roomboy,Bellboy,HousekeepingStaff,Supervisor,Cleaners,Cook,Chef,Supervisor,RoomBoy,KitchenHelper)
KEY ROLES & RESPONSIBILITIES
•tAssist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
•tAdhere to guest check-in and check-out procedures pertaining to baggage handling
•tWelcome guests at the main entrance with the greeting appropriate to the time of day
•tAssist arriving and departing guests by opening and closing car and taxi doors
•tMaintain a clean and tidy entrance, drive-way and lobby
•tGuide the guest to the Front Desk and wait behind the guest during the check-in
•tBe familiar with hotel layout and memorize the preferred route for escorting guests
•tRoom the guest in accordance with hotel standards
•tBe familiar with the lift workings and emergency stairs
•tProvide information to guests about the hotel facilities and services
•tLearn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
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