وظائف دعم تكنولوجيا المعلومات لدى NicheHR Global في دبي
Information Technology Support Specialist
About the job
IT Support Specialist
Hospitality industry | Premium Hotels
Summary: The Support Specialist – IT Services is responsible for assist in IT services delivery, IT support & maintenance services for both clients and internal teams, as well as align with project initiated by HQ IT team.
Responsibilities:
Provide general IT support services in a serviced office environment with mostly multi-national clients
Coordinate with regional IT teams on Application and Infrastructure projects
Handle IT support and training needs of our own staff
Pro-actively develop and deploy IT services and packages for our clients and improve our service revenue • Assist our Sales team in pre-sales activities related to IT infrastructure
Take part in any other regional IT initiatives as directed by the HQ
Vendor management of IT fixed asset, internet infrastructure, server room facilities and TEC IT equipments
Troubleshooting on network, workstations, printers, and server
Hardware and software installation and configuration
Incident management of outsourced company
Computer software installation / security / update and user trouble shooting
Assist on IT procurement and audit on quality and cost control
Preventive maintenance on anti-virus definition
Requirements:
Primary Technical Skills
Experience in IT infrastructure management
Knowledge of network equipment
Experience with Microsoft Windows, Mac and/or Linux desktop operating systems in a network.
Knowledge in MS Office suits, Mac OS and smart devices support.
Secondary Technical Skills – IP Telephony deployment or maintenance experience, Experience with Microsoft SQL Server administration and support.
Qualifications
Higher Diploma in Computing or Bachelor Degree in Science or above
At least 2-3 years of experience in front line IT support in a multi-national company.
Professional Qualities – Good command of English communication skills | Excellent technical problem-solving and analytical ability | Pro-active | able to |anticipate and tackle potential problems | Ability to deal with global business users at all levels Analytical & Conceptual thinker.
Competencies
Excellent and up to date technical skills
Ability to work independently with good time management
Good verbal and written communication
Ability to maintain good business relationship with client







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