وظائف لدى Savana في أربيل
Senior Customer Service Agent About the job Job Summary: We are looking for a Quality Auditor – Customer Agent to ensure that our customer service team delivers high-quality support across all communication channels. The ideal candidate will have experience in customer service quality monitoring, auditing calls and chats, and coaching agents to improve performance. Key Responsibilities: • Monitor and audit call recordings to assess customer interactions. • Review and evaluate chat quality for both in-house agents and vendor teams. • Ensure agents follow scripts, company guidelines, and best practices. • Identify errors, compliance issues, and areas for improvement. • Provide constructive feedback and coaching sessions to agents. • Generate reports on quality performance and highlight trends. • Collaborate with the training team to enhance customer service standards. • Work with support teams to ensure CRM and customer service tools function properly. Requirements: 13 years of experience in customer service, quality Auditor , or audit. Fluent in English, Arabic, and Kurdish (spoken and written). Familiarity with Freshdesk, Locobuzz, Verloop, and other CRM tools is a plus. Strong analytical skills with attention to detail. Ability to provide clear feedback and coaching to agents. Excellent communication and organizational skills. If you meet these requirements, please send your updated CV to [email protected] Make sure to write (Quality Audit Agent – Customer Service – Erbil) in the subject line تابع للوظائف على لمشاهدة جميع الوظائف الشاغرة على ثريدز اضغط شارك أصدقائك الخبر