مطلوب أخصائي علاقات العملاء لدى DHL Global Forwarding في الدوحة
Customer Relations Specialist – Ocean Freight About the job Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for Customer Relations Specialist – Ocean Freight in Qatar. As the key contact for allocated customers, you provide regular updates on shipment and exception statuses, ensuring they are well-informed at all times. You coordinate with all relevant stakeholders and subject matter experts to facilitate seamless implementation of services. Your role also involves managing the entire job cycle, from providing rate quotes to ensuring timely delivery and accurate billing, all within the customer’s expectations. You handle, resolve, or appropriately assign customer complaints, aiming to meet the established resolution KPIs. Additionally, you follow up with the Sales and Pricing teams on customer requests for spot quotations and actively engage in up-selling and cross-selling during inbound customer calls. Join us in connecting people and improving lives! In this Customer Relations Specialist – Ocean Freight position You will develop relationships with allocated customers.
You will participate in joint Sales visits when necessary.
You will support Back office and Call forwarding functions by liaising with clients as necessary in respect to accepting orders (from customer or overseas office).
You will proactively inform customers on shipment status, exceptions, and provide intermediate updates on incident solutions.
You will support Customer Implementation by following up on spot quotations and contract closure as may be required.
You will perform up- and cross-selling (inbound calls) for existing customers and pass on leads to sales.
You will take and handle customer inquiries, e.g., Track and Trace.
You will review reports (generated by the Performance Reporting & Exception specialist) and send them to the customer.
You will take and register all customer complaints.
You will ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.
You will drive the solution of customer complaints by solving them directly or assigning tasks to other functions.
You will take and process customer feedback and ask for CS-related feedback (e.g., follow-up on complaint handling).
You will collaborate closely with Operations and other departments for smooth handling of shipments and continuous updates.
You will escalate issues if required. Stakeholders and Communication You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when processes fall short of required performance.
You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement. Now, Here’s What We Need From You. Good communicative, analytical, and administrative skills
Good organizational skills to manage different Customer requirements and deadlines Good knowledge of forwarding business (Logistics), DHL Global Forwarding OFR
product and business systems
Good knowledge of Customer Service processes and systems
Ability to identify and meet customer needs in a pleasant and friendly manner.
Excellent communication and interpersonal skills
Good telephone and E-mail skills
Commercial attitude and Ability to prioritize tasks.
Good knowledge in English (verbal/written) We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: The largest global network with more than :30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. تابع للوظائف على لمشاهدة جميع الوظائف الشاغرة على ثريدز اضغط شارك أصدقائك الخبر