مطلوب ممثل علاقات العملاء لدى Applied Medical في بيروت
Customer Relations Representative About the job Applied Medical is a rapidly growing, global organization that develops, manufactures, and distributes medical devices to more than 75 countries. Our driving purpose is to satisfy the three fundamental healthcare needs: enhanced clinical outcomes, outstanding value, and unrestricted choice. For 30 years, Applied Medical has been at the forefront of innovation and technology. As a result of our highly vertically integrated business model, we control all our processes in-house, from R& D concept to clinical implementation. At our state-of-the-art manufacturing plants in the US and The Netherlands, we develop advanced surgical technologies for minimum invasive surgery. For over 30 years, Applied Medical has earned a strong reputation in healthcare as a leading provider of advanced medical devices. At our Middle East headquarters, we support the implementation of our innovative products across the MENAT region through our local sales teams and via our distributors. What connects us all is our mission to improve the quality and affordability of healthcare by enhancing patient outcomes through innovative design and exceptional product quality. If you would like to be part of an innovative and rapidly growing international organization that makes decisions based upon what is right for the patient, customer, community, and environment, then Applied Medical is the place for you! Position Description: As a Customer Relations Representative, you will manage customer interactions and coordinate supply chain workflows to ensure smooth order fulfillment while upholding Applied Medical’s quality standards and enhancing the customer experience across the MENAT region. Key Responsibilities: Order Management Process and manage customer purchase orders, ensuring seamless coordination with all stakeholders.
Provide order confirmations, price quotes, and product details to customers. Logistics & Shipment Coordination Arrange shipments, prepare shipping documents, and oversee customs clearance for timely delivery.
Maintain shipment tracking logs and ensure accurate product movement documentation. Warehouse Support Facilitate warehouse operations, including inventory movements, and support quality compliance. Customer Support Address customer inquiries, resolve issues, and assist the field team with sample and non-product shipments. Stock & Performance Monitoring Contribute to stock planning and management to meet customer demand.
Monitor Key Performance Indicators (KPIs) and provide recommendations for improvement. Compliance & Documentation Ensure customs compliance, process debit/credit notes, and manage CER/ARR returns for customers and distributors. Reporting Prepare and deliver periodic reports to field, sales, and supply chain management teams. Collaboration Foster strong relationships with partners and coordinate activities to align with objectives. Other Support Assist with additional warehousing and logistical tasks as required. Knowledge, Skills, and Attributes Proficiency in Arabic and English (written and verbal).
Strong Microsoft Excel and Outlook skills.
Excellent multitasking, prioritization, and adaptability. Education Bachelor’s degree (preferably in Supply Chain or related field).
Master’s degree is a plus. Experience Minimum 2 years in a customer relations or similar role.
Familiarity with SAP systems is preferred. We Offer A challenging position within a fast-growing, dynamic, and innovative company
Opportunities for personal development, growth, and continuous learning
International working environment Interested? Would you like to be part of our expanding team? If the answer is yes, we look forward to receiving your application! تابع للوظائف على لمشاهدة جميع الوظائف الشاغرة على ثريدز اضغط شارك أصدقائك الخبر