A young Sudanese Technical Supportnprogramming networks, project management software, Graphics design, databases nand others nInstalling &configuring computer hardware, software, systems, networks, printers, and nscanners. nMonitoring and maintaining computer systems and networks. nResponding in a timely manner to service issues and requests. nProviding technical support across the company in person or over the phone. nSetting up accounts for new users. nRepairing and replacing equipment as necessary. nTesting new technology. nFollow-up and update customer status and information. nPass on any feedback or suggestions by customers to the appropriate internal team. nWalk the customer through the problem-solving process. nDirect unresolved issues to the next level of support personnel. nBusiness SupportnIdentifying hardware and software solutions. nTroubleshooting technical issues. nDiagnosing and repairing faults. nResolving network issues. nInstalling and configuring hardware and software. nSpeaking to customers to quickly get to the root of their problem. nProviding timely and accurate customer feedback. nTalking customers through a series of actions to resolve a problem. nFollowing up with clients to ensure the problem is resolved. nReplacing or repairing the necessary parts. nSupporting the roll-out of new applications. nProviding support in the form of procedural documentation. nManaging multiple cases at one time. nTesting and evaluating new technologies. nConducting electrical safety checks on equipmennServes customers by selling products and meeting customer needs. nServices existing accounts, obtains orders, and establishes new accounts by planning and norganizing daily work schedule to call on existing or potential sales outlets and other. nAdjusts content of sales presentations by studying the type of sales outlet or trade factor. nFocuses sales efforts by studying existing and potential volume of dealers. nSubmits orders by referring to price lists and product literature. nKeeps management informed by submitting activity and results reports, such as daily call nreports, weekly work plans, and monthly and annual territory analyses. nMonitors competition by gathering current marketplace information on pricing, products, new nproducts, delivery schedules, and merchandising techniques. nRecommends changes in products, service, policy by evaluating results and competitive ndevelopments. nResolves customer complaints by investigating problems, developing solutions, preparing nreports, and making recommendations to management