Schedule Management: Manage complex calendars for Rehabilitation, Health Coaching, and Consultant sessions. nnActive Confirmation: Conduct daily outbound phone calls to confirm all next-day appointments (High volume). nnPolicy Enforcement: Firmly but politely implement clinic policies regarding punctuality (10-minute rule) and cancellations. nnWaiting List Coordination: Proactively fill gaps in the schedule by contacting patients on the waiting list. nnPatient Experience: Provide a warm, organized, and professional environment for every visitor.