Key responsibilities:  To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests  To ensure the salon is ready at the start of each day and all bookings are checked in advance  Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists  To make bookings smartly and to understand in detail of skills sets of each technician/stylist  Record reservations and manage the appointment schedule  Conduct confirmation calls  To pamper and look after guests within the salon.  Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently  To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures  To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures  Monitoring and record keeping of treatment timing of the technicians  Assisting supervisor/ manager in monitoring staff grooming and appearance  Acquire and maintain an excellent working knowledge of the computer and booking system  Create content, taking photographs, videos for company Social Media channels as per instructions from management  Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions  Responsible for cash sales and following proper cash handling procedures  Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc  Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care  Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials  Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products  Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members  Monitor quality of the interior of salon, report any maintenance issues to the manager  Effectively communicate with all employees within the salon and be of support to their roles  Ensure the Hostess area is clean and presentable at all times  Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals General requirements:  Maintain immaculate grooming standards at all time  High energy and flexible, Friendly and approachable to clients and staff all the time  Personality fit with our brand DNA, style and spirit  To utilize working hours productively  To assist fellow members of the team in their work and show support  To attend and be committed towards training and progression within the Salon  To apply professionalism and a high level of customer service at all time  Delivering results within a highly motivated and fast paced environment.  To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance Minimum educational qualification(s):  Business Administration/Personal Assistant/Secretary Certificate an advantage  Sales and/or customer service training an advantage Minimum work experience required: Proven business skills required: Languages required:  One (1) year Salon Hostess experience in an international standard spa  Telephone system  Business writing  English  [Other]  Willing to work shift hours including evenings and weekends Technical skills required:  Telephone system operations  Computer literate (mid-advanced level) including databases  Desktop publishing an advantage