Achieving monthly sales targets in a timely and efficient mannernIdentifying, recording and understanding customer issues to promote customer satisfaction and repeat businessnResponding to customer queries in a professional and timely mannernUp-selling and cross-selling products and services to clientsnMaintaining excellent customer service throughout the duration of the service request to ensure optimal customer satisfactionnCommunicating and coordinating with all the necessary internal and external parties as and when requirednEnsure all quality standards, processes, procedures and policies are met at all timesnProvide all the necessary progress reports on a regular and required basisnResponsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manualnAll other job-related duties, as assigned