مطلوب موظف خدمة عملاء لدى دناتا في دبي CUSTOMER SERVICE AGENT DWC Processes passengers using customer handling systems in line with regulatory, dnata and SLAs including but not limited to, checking passengers tickets and passports, allocating seats, weighing luggage, adding excess charges and asking passengers security questions
Checks all equipment and check-in areas to ensure that they are functional to avoid any potential delays or disruption of the operation and ensures work area is presentable to customers
Checks the passengers baggage acceptance and ensures alignment with international / local / dangerous goods, safety and security regulations
Solves issues raised by passengers during check-in, boarding or transfer and ensures that unresolved issues are communicated to the Team Leader on shift
Meets designated passengers (unaccompanied minors, young passengers, wheelchair, elderly and passengers with special needs) and ensures that the required services and facilities are provided to meet any special requirements Baggage Raises reports for mishandled baggage or property irregularity, updating systems regularly and responding to passenger queries.
Manages mishandled baggage to ensure it is returned to customers, and organises baggage whilst in dnata care / left luggage store. Special Handling Coordinates the activities for the (buggy operators / wheelchair attendants) in line with the passenger requests to ensure timely passenger journey System Services Enters the required information in the Departure Control System (DCS) to edit Passenger Name Lists, Additions / Deletion / Seat Occupied Message and related allocations
Controls flights through various DCS by assessing passenger load and amending levels for No Reservations, Staff Acceptance, Upgrades and Downgrades Qualifications & Experience Airport Operations. Other : Qualification High School with a Certificate ( 12 years of schooling) OR Diploma in a Business Administration Experience: High School with a certificate: 24 years of experience in customer services activities with at least 1 year in Airport Passenger Handling (Check-in and Boarding).
Diploma Holder: 02 years of experience in customer services activities with at least 1 year in Airport Passenger Handling (Check-in and Boarding). Knowledge And Skills Proficient understanding of airlines customer service product (specific airport related requirements)
Proficient understanding of the aviation terminology
Advanced understanding of the usage of Departure Control System
Basic understanding of ICAO Conditions of Carriage and Local / International regulations and IATA pertaining to passenger and baggage acceptance.
Proficient IT and Computer Literacy
English Language Skills Level 5
Basic Safety Awareness Skills
Basic Planning and Organizing Skills
Proficient Communication Skills
Basic Customer Management Skills
Proficient knowledge of geography and countries Salary & Benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section. لمشاهدة جميع الوظائف الشاغرة على ثريدز اضغط شارك الوظيفة