وظائف كول سنتر في عمان
Job Title : Call Center Supervisor
Location : Amman, Jordan
Key Responsibilities :
1. Team Leadership: Supervise and support a team of call center agents, fostering a positive and productive work environment.
2. Performance Monitoring: Regularly assess agent performance through call monitoring and data analysis, providing constructive feedback and coaching to ensure adherence to quality standards.
3. Training and Development: Oversee the onboarding and continuous training of call center staff to maintain high levels of product knowledge and customer service skills.
4. Operational Management: Manage scheduling to ensure adequate coverage during operating hours, and address any operational issues promptly.
5. Customer Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
6. Reporting: Prepare and present regular reports on team performance, customer feedback, and operational metrics to senior management.
hashtag#Qualifications:
1. Proven experience as a Call Center Supervisor or in a similar supervisory role within a customer service environment.
2. Strong leadership and team management skills, with the ability to motivate and develop staff.
3. Excellent communication and interpersonal abilities.
4. Proficiency in call center software and tools.
5. Analytical skills to interpret performance data and implement improvements.
6. Ability to handle stressful situations calmly and effectively.
7. High school diploma or equivalent; a degree in Business Administration or a related field is preferred.

How to Apply:
Please submit to [email protected] .
Include ” Call Center Supervisor ” in subject

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