وظيفة مستشار رعاية الأعمال لدى Vodafone في الدوحة
Business Care Advisor About the job Job Description Role purpose: Work in the CXO customer care Operations team for Vodafone Qatar to really deliver an awesome customer experience that ‘makes a world of difference to all people in Qatar’ and delivers on our VFQA vision of being the most admired brand in Qatar. The role is responsible for handling multiple customer care tasks and activities including but not limited to inbound/outbound calls related to Business customers, technical calls related to services provided by Vodafone, emails, online communication, trouble tickets and customer complaints/escalations. The role is an integral part of the Customer Care team and applies to both business and consumer customer segments. To ensure all customers of Vodafone Qatar get an unmatched experience and all customer queries and complaints are resolved / escalated on the first interaction. Be the brand and bring in a differentiation from the competitors Responsibilities Key accountabilities and decision ownership: Customer Focus: Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Own and manage the customer relationship: resolving queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained. Delivering awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues. Own the interaction and ensure customer has got all information required and doesn’t have a need to call us back for any other reason. Be proactive regarding improvement of processes and procedures in the business. Use the job tools (telephone and computer) effectively. Accuracy in handling all assigned tasks. Be responsible, adhere to work, break and other schedules you are rostered in and be a team player Teamwork: Interacts with colleagues in an effective manner. Respect’s others and works well within the team. Work as part of a team to ensure always offering an awesome customer experience. Communication: Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication. Resilience Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions Analytical Makes systematic and rational judgments based on information and relevant assumptions Qualifications Education: High School/ Diploma or equivalent
Computer literacy, Windows Operating Systems, and internet applications Experience: Previous call centre experience is preferable
Experience in a service-related industry is an added advantage
Flexible to work varied shifts within a 24×7 environment, including weekend & holiday work schedules تابع للوظائف على لمشاهدة جميع الوظائف الشاغرة على ثريدز اضغط شارك أصدقائك الخبر